Clear terms for island rides.

Taxi requests and fare status

Displayed amounts are calculated from STT GO’s configured destination-based St. Thomas fare schedule. Posted tariff cards and lawful instructions remain controlling. Routes without a configured direct match require a licensed driver or dispatcher to confirm the fare before payment.

Taxi booking fee and timing

New regular taxi requests under policy STTGO-ACCEPTED-FEE-2026-09-25 carry a separate STT GO booking fee of 10% of the displayed taxi fare, rounded to the nearest cent. This fee is additional to the full taxi fare paid directly to the transportation partner; it is not a deposit toward that fare. Both amounts and their combined total are shown before submission. The fee becomes payable online only after a driver accepts. No fee is collected if no driver accepts.

Scheduled pickups must be requested at least 60 minutes ahead. For airport, cruise-port and early-morning pickups, booking at least 24 hours ahead is recommended. For a sooner pickup, choose Ride now and submit your booking. STT GO records the booking, arranges a driver, and contacts you to confirm pickup details. Immediate pickup is not guaranteed; submitting a booking does not mean a driver has already been assigned.

Taxi cancellation and refunds

Cancel promptly if plans change. Cancelling before acceptance incurs no STT GO booking fee. If an accepted driver cannot provide the pickup and no suitable replacement is arranged, contact support with your reference for a full booking-fee refund. Guest cancellations after acceptance and no-shows are reviewed by support; refunds are not automatic. No additional card-based cancellation or no-show charge is authorized by these terms. Approved refunds return to the original payment method. The separate taxi fare and any operator charges are handled with the transportation partner.

Earlier booking policies

Existing requests retain the fare, fee, consent and refund terms recorded when submitted. Requests made under STTGO-NO-RIDER-FEE-2026-09 remain free of the STT GO rider booking fee. This change applies only to new regular taxi requests; island-tour deposits are unchanged.

Island-tour reservations

Island-tour checkout charges a 15% reservation deposit that is credited toward the displayed tour total. Unless confirmation states otherwise, the remaining 85% is paid directly to the confirmed guide or operator. Payment protects a reservation request; guide, vehicle, itinerary, meeting point, and availability are not final until STT GO confirms them. Attraction admission, beach fees, ferry tickets, food, beverages, gratuities, rentals, and other third-party costs are excluded unless the confirmation expressly includes them.

Island Memory gallery

By submitting a vacation photo, the submitter confirms that they own the photo or have permission to share it and grants STT GO a non-exclusive, worldwide, royalty-free license to display, resize, crop, and promote the approved photo within the STT GO website and STT GO social channels with the submitted attribution. The submitter retains ownership and may request removal. STT GO may approve, decline, feature, archive, or remove content at its discretion, including content that is unsafe, misleading, unlawful, promotional, infringing, or unrelated to St. Thomas.

Tour timing, changes, and cancellations

• Cruise guests must provide accurate ship, dock, contact, and all-aboard information and follow the confirmed meeting instructions.
• Routes and stop durations may change for weather, traffic, closures, ship schedules, safety, or other island conditions.
• If STT GO cannot confirm a requested guide or reasonable alternative, the tour reservation deposit is eligible for refund.
• Guest cancellation and refund eligibility depend on the confirmed operator’s policy and how much notice is provided. Approved refunds return to the original payment method.

Disputes and support

Email support@stthomastaxis.com with the booking reference before filing a card dispute when practical. STT GO will review checkout consent, dispatch, driver, location, timing, and communication records. This does not limit rights provided by applicable law or a card issuer.

Rider responsibilities

• Provide accurate route, passenger, luggage, scheduling, and contact details.
• Be ready at the confirmed pickup time and location.
• Review the displayed fare and trip terms before requesting a driver.
• Treat drivers, vehicles, dispatchers, and other passengers respectfully.

Transportation partner membership

Verified basic directory listings are free and STT GO partnerships are nonexclusive. We Are Born 2 Strive VI is STT GO’s priority transportation partner and has a monthly dispatch-membership fee waiver for its approved enrollment. Once its approved account is active, general taxi requests are offered to its team first before the wider eligible driver network.

Applications are reviewed before access is granted. Approval covers the named primary operator and vehicle. The standard 30-day dispatch trial and optional $49 monthly membership per approved vehicle continue to apply to other partners.

Born 2 Strive pays STT GO a 10% referral commission on completed bookings generated and recorded through STT GO. The passenger pays the displayed fare directly to the transportation partner; the commission is a separate business-to-business obligation and is not added to the passenger’s fare. Membership does not guarantee bookings, employment or earnings. Partners remain responsible for lawful operations and guest care.

Independent partner bookings

Transportation and tour referrals identify the independent operator. Booking buttons open the matching WelcomeToVI listing and its FareHarbor booking option. STT GO adds no booking fee to these referrals and does not take a deposit or payment for them. WelcomeToVI may earn an affiliate commission. Review the operator’s total, taxes, fees, pickup, inclusions, availability and cancellation terms before paying. A booking-link email or saved request is not a reservation, ticket or driver assignment. Your contract and booking confirmation come from the operator’s checkout. Existing STT GO taxi and tour reservations retain their original terms.

Availability and changes

Ride and driver availability is not guaranteed. Weather, traffic, road conditions, ferry and flight activity, communications outages, and other island conditions may affect service. STT GO may update platform functions and these terms; the policy version accepted at checkout is retained with the payment order.