Privacy notice.
We collect the information needed to arrange taxi and island-tour requests, review drivers, secure payments, operate the platform, and deliver the Island Guide.
Information we collect
Rider information may include contact details, pickup and destination, party size, luggage, scheduling, consent, booking status, and Stripe payment confirmation identifiers. Island-tour requests may also include a cruise ship, pickup dock, tour date, preferred time, party size, and whether mobility assistance may be needed. Driver applications may include identity, contact, license, badge, vehicle, service-area, and applicant notes. Guide requests contain information the reader chooses to provide.
Rider accounts and sign-in
Riders may create an STT GO account with an email and password or, when available, sign in with Google. Passwords are protected using a salted one-way hash; STT GO does not store the readable password. Google sign-in provides the account identifier, name, email address, and verified-email status needed to create or connect the rider profile. Google passwords are never shared with STT GO.
How we use it
- Calculate, protect, verify, dispatch, and support taxi requests.
- Contact and review prospective STT GO drivers.
- Operate security, fraud prevention, analytics, administration, and support.
- Deliver requested guide issues and consented updates.
Island Memory photo submissions
Visitors may submit a vacation photo, display name, hometown, St. Thomas location, caption, visit month, and private contact email. Photos remain unpublished until administrative review. Approved photos display the submitted name, hometown, location, caption, and optional visit month; the email address is never displayed publicly. We use pseudonymous device or network identifiers to limit spam, duplicate reactions, and reports without publishing those identifiers.
Payments and saved cards
Card details are entered with Stripe. STT GO does not receive or store the full card number. When a rider explicitly accepts the booking policy, Stripe may save the payment method for a documented no-show charge connected to that booking. STT GO retains Stripe customer, payment, session, event, consent, and booking identifiers needed for reconciliation, support, refunds, and disputes.
Sharing
We do not sell personal information. Relevant booking details may be shared with the driver, tour guide, operator, or dispatch team involved in fulfilling the request. Essential providers—including hosting, authentication, payment, communications, analytics, and AI services—may process limited information to provide their functions. Driver applications are limited to authorized reviewers.
Retention and security
Operational, payment, consent, dispute, and safety records are retained only as reasonably necessary for service, reconciliation, fraud prevention, legal obligations, and dispute handling. We use access controls, signed webhooks, server-side payment verification, and auditable administrative actions, but no online service can promise absolute security.
Your choices
You may request access, correction, or deletion where applicable, withdraw marketing consent, or ask about a saved payment method. Some transaction, safety, fraud, and legal records may need to be retained after a request.
Photo removal
A submitter may ask STT GO to remove an Island Memory photo by emailing support from the submission email address and identifying the photo or submission reference. Archived moderation records may be retained where reasonably necessary for consent, safety, fraud prevention, or dispute handling.
Contact
For a privacy or payment-data request, email support@stthomastaxis.com and include the relevant booking, fare-quote, or driver-application reference.